Customer Support Executive – ISP & Vendor Coordination

We are looking for a responsible and communication- Customer Support Executive to manage customer queries, coordinate with Internet Service Providers (ISPs), and handle vendor-related communication.

Key Responsibilities

- Handle customer queries, complaints, and service requests professionally.
- Coordinate with ISPs for internet connectivity, downtime, installation, and technical issues.
- Communicate and follow up with vendors for timely resolution of issues.
- Maintain records of complaints, service requests, and vendor activities.
- Monitor pending issues and ensure timely closure.
- Coordinate internally with the technical team whenever required.
- Follow up with vendors regarding services, payments, maintenance,



and support.
- Maintain professional relationships with customers, ISPs, and vendors.
- Prepare basic reports and update daily status.

Requirements

- Valuable verbal and written communication skills.
- Comfortable communicating with customers and external vendors.
- Basic knowledge of MS Excel/Google Sheets.
- Good follow-up and coordination skills.
- Problem-solving and multitasking ability.
- Freshers with good communication skills can also be considered.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Indore)
🏢 Green Web Software Development
📍 Indore