We are looking for a proactive and customer-focused Customer Support cum Operations Executive to manage day-to-day smart meter operations and provide effective support to customers, and field teams.

The candidate will be responsible for coordinating smart meter installation and operational activities, monitoring meter-related issues, handling customer queries and complaints, maintaining records, and ensuring timely resolution of service requests.

Key Responsibilities:

- Coordinate day-to-day operations related to smart meter installation, activation, replacement, and maintenance.
- Monitor smart meter installation and commissioning activities.
- Coordinate with field technicians, installation teams, supervisors, and project teams.
- Track meter installation status, pending cases, replacements, and service requests.
- Follow up with concerned teams to ensure timely closure of pending cases.




- Escalate critical operational issues to the concerned manager.
- Handle customer queries related to smart meters, meter readings, bills, recharge/prepaid services, connectivity, installation, and meter-related complaints.
- Attend customer calls, emails, WhatsApp messages, and service requests professionally.
- Register and track customer complaints in the CRM/helpdesk system.
- Follow up with customers to confirm issue resolution and closure.
- Maintain customer complaint and resolution records.
- Handle escalated customer issues professionally and within defined timelines.
- Ensure a positive customer experience and maintain positive customer relationships.

📌 Customer Support cum Operations Executive (Hyderabad)
🏢 Idealprepaid India
📍 Hyderabad