Job DescriptionStrategic and planning

NFunctional

nCore

N

n
- Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
N
- Closing of Product first information sheet (PFIS) internally and externally.
N
- Coordinating with Product Development team for Product Development along with procurement team.
N
- Arranging the stabilitywith the regulatory team.
N
- Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
N
- Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
N
- Reply to customer specific needs to achieve satisfaction.
N
- Support TICs in variousactivities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
N
- Monitor dispatches / Sales Hold for the orders booked in the system
N
- Communicate to internal& external customers on the updates on timely basis
N
- Log customer complaintsand ensure closure of complaints / queries as per agreed timelines




N
- Attend conference-callswith TICs to build and maintain customer relationship
N
- Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
N
- Ensures compliance to defined SOPs as per Q&RA; norms
N
- Ensure couriering CURRENT developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
N
- Co-ordinate with Overseas Customer to understand documentation w.R.T specific Country as per their Law on receipt of Commercial order.
N
- Co-ordinate with Plant team for preparation of Commercial documents.
N
- Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance.
N
- Support in CRM activities
N

nInternal process

N

n
- Update customer-wise tracker and share presentation along with TICs on monthly basis.
N
- Ensure timely payment collection to maintain zero outstanding
N

📌 Customer Service Representative (Alibag)
🏢 Vantage Nutrition
📍 Alibag