We are hiring enthusiastic and customer-focused candidates for the Customer Service Representative in Bengaluru.
This role involves handling inbound and outbound customer calls, resolving queries, and providing a smooth customer service experience.
Freshers and experienced candidates are welcome to apply, subject to the eligibility criteria.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide accurate solutions.
- Maintain call records and update customer information in CRM systems.
- Follow company policies, quality standards, and process guidelines.
- Ensure customer satisfaction through effective communication.
- Achieve daily performance targets and KPIs.
Eligibility Criteria
- Graduates: Freshers can apply.
- Non-Graduates:
Minimum 1 year of customer service experience required.
- Strong verbal communication skills in Hindi and English.
- Knowledge of at least one regional language: Kannada or Tamil.
- Basic computer knowledge and typing skills.
- Must be comfortable working from the office in HSR Layout, Bengaluru.
Salary Details
- Freshers: ₹16,000 per month
- Experienced Candidates: ₹20,000 per month
Skills Required
- Excellent communication skills
- Customer service and interpersonal skills
- Problem-solving abilities
- Objection handling
- Active listening
- Target orientation
- Adaptability to a fast-paced work environment
Additional Details
- Education: 12th Pass and above, as per eligibility criteria
- Age Limit: 18–30 years
- Languages: Hindi, English, and Kannada or Tamil
- Work Mode: Work from Office