Customer Service Representative (Bengaluru)

Customer Service Representative (Bengaluru)

18 Sep
|
NLB Services
|
Bengaluru

18 Sep

NLB Services

Bengaluru

Roles and Responsibilities :

- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.

- Process customer requests, troubleshoot problems, and escalate complex issues to senior team members when necessary.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

- 1-5 years of experience in an international voice process workplace (BPO/Call Centre).

- Strong communication skills with excellent verbal fluency in English language.

- Ability to work on night shifts from Monday to Friday (with flexibility for weekend offs).

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

📌 Customer Service Representative (Bengaluru)
🏢 NLB Services
📍 Bengaluru

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