Job Title: Customer Service Associate /Voice & Chat /

Department: Customer Service

Experience: 1-3 Years

Employment Type: Full-time

Work Location: Noida/Greater Noida

Shift: [Day/Rotational Shifts]

Job Summary

We are looking for a Customer Service Associate to manage customer interactions through inbound calls /chat channels, resolve customer queries, provide product/service information, and identify opportunities for upselling and cross-selling.

The ideal candidate should have excellent communication and written English skills, a customer-first approach, and the ability to understand customer needs and recommend relevant products or services.

Key Responsibilities

Voice Support

- Handle inbound customer calls professionally and efficiently.
- Understand customer requirements and provide accurate information and solutions.
- Resolve queries related to products, services, orders, accounts, payments, subscriptions, etc.
- Handle customer complaints and objections while maintaining a positive customer experience.
- Recommend relevant products, services, upgrades, or add-ons based on customer requirements.
- Follow call quality, process, compliance, and escalation guidelines.

Candidate Requirements
- Graduate/Undergraduate with good communication skills.
- 1-3 years of experience in customer service, BPO,



telesales, inbound calling, chat support, or a related role.
- Excellent spoken and written English communication skills.
- Comfortable handling both voice and chat-based customer interactions.
- Good typing speed and accuracy for chat support.
- Robust active listening, problem-solving, and objection-handling skills.
- Customer-focused with a positive and professional attitude.
- Comfortable working with sales targets and performance metrics.
- Basic computer knowledge and familiarity with CRM/ticketing systems.
- Ability to multitask and work effectively in a fast-paced environment.

Key Skills Customer Service | Verbal Communication | Objection Handling | Customer Retention | CRM |

Preferred Candidate Profile

Candidates from BPO, Contact Centre, Customer Support, E-commerce, Retail, Hospitality, BFSI, Telecom, or similar customer-facing industries are preferred.

What We Offer

- Competitive salary with performance-based incentives.
- Structured training and onboarding.
- Career growth opportunities in Customer Service and Sales.
- Professional and supportive work environment.
- Opportunity to develop skills across, customer service.

Contact

HR Tahira

(phone hidden)

📌 Customer Service Executive (Greater Noida)
🏢 VAISHNAVI CONSULTANCY SERVICES
📍 Greater Noida