About the Role

We are looking for a Customer Service Executive with basic accounting knowledge to handle customer queries, provide product support, and assist clients with accounting-related concerns. The ideal candidate should have good communication skills, basic understanding of accounting concepts, and a customer-focused approach.

Key Responsibilities

- Handle customer queries through calls, emails, and other communication channels.

- Understand customer issues and provide timely and accurate solutions.

- Assist customers with accounting-related queries, particularly Accounts Payable (AP) and Accounts Receivable (AR).

- Guide customers on the use of the company's software/product.

- Coordinate with the Product, Tech, and QA teams for technical or product-related issues.

- Follow up with customers to ensure their issues are resolved.

- Maintain proper records of customer queries, complaints, and resolutions.

- Identify recurring customer issues and share feedback with the relevant teams.

- Support customer onboarding and basic product training, when required.

- Ensure a positive customer experience and maintain professional communication with clients.

Requirements

- Graduate in B.Com, M.Com, BBA, or a related field.

- Basic knowledge of accounting principles, AP/AR, invoices, payments,



and reconciliations.

- Good verbal and written communication skills.

- Comfortable working with software applications and learning new tools.

- Good problem-solving and analytical skills.

- Customer-oriented approach with patience and attention to detail.

- Freshers with relevant accounting knowledge can also apply.

Good to Have

- Prior experience in customer support, accounting, fintech, or SaaS.

- Experience working with accounting or ERP software.

- Basic knowledge of Tally, Excel, or other accounting tools.

What We Offer

- Opportunity to work in a growing B2B SaaS/Fintech environment.

- Exposure to accounting processes, technology, and client management.

- Learning and growth opportunities.

- Cooperative and supportive work environment.

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Application Question(s)

- What is your current CTC?

- What is your expected CTC?

- How soon can you join us?

- What is your current location?

- Are you willing to travel to Andheri?

Experience

- Customer service: 1 year (Required)

- Accounting software: 1 year (Required)

- Accounting: 1 year (Required)

Work Location: In person

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