Sky - Team Member - Training-HO & SUPPORT-Training JD – CEC Trainer Lead Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to current and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.

Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Is able to identify Training needs based on call evaluation/ gap in product and process understanding Candidate Profile Minimum education – Graduate/Undergraduate with minimum of 3years experience Should be a Trainer with 3-5 Years in Training preferably with BFSI experience Must have excellent presentation and communication skills Having a team handling experience would be desirable

📌 Customer Experience Center Trainer Lead (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai