We are Hiring Freshers for Customer Experience Associate

About the Company

Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry.

Role Summary

We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.

Key Responsibilities

Act as the primary point of contact for customers during their travel Proactively engage with customers to ensure expectations are met Identify, address,



and resolve issues in a timely and efficient manner Provide accurate destination information and relevant recommendations Handle emergency situations with professionalism and prompt action Monitor customer feedback and drive improvements in satisfaction Coordinate with internal teams to ensure smooth execution of travel plans Support travel logistics including transport, accommodation, and activities

Candidate Profile

Strong communication and interpersonal skills Effective problem-solving abilities with composure under pressure Ability to assess situations quickly and respond appropriately Adaptable and comfortable working in a fast-paced environment Team-oriented team player Willingness to work in rotational shifts, including night shifts

Work Schedule

6-day work per week Rotational shifts and weekly offs Location: chennai

Compensation & Benefits

Exposure to a dynamic, high-growth work environment Medical insurance coverage of ₹3L (including dependents) Shift-based allowances

📌 Customer Experience Associate (Chennai)
🏢 Pickyourtrail
📍 Chennai