Back Office Executive – Customer Coordination & Sales Support

Job Location: Surat, Gujarat

Working Hours: 10:00 AM to 7:00 PM

Flexible Timing: ±30 minutes

Working Days: Monday to Saturday

Job Role

We are looking for a Back Office Executive who can handle customer inquiries, understand their exact requirements, coordinate with our team, and help convert interested inquiries into customers.

Key Responsibilities

- Handle incoming calls, leads, and inquiries related to customized software and textile products.
- Understand the customer's exact requirement, budget, and business needs.
- Explain our services and provide the right solution and guidance.
- Follow up with interested customers and arrange meetings or demonstrations.
- Handle customer queries and maintain regular communication.
- Coordinate between customers/members and developers to ensure requirements are clearly understood.
- Share customer requirements with the development team and take regular updates.
- Explain to customers how they can get more benefits from our software/services.




- Maintain proper follow-up records and ensure no lead or customer query is missed.

Skills & Requirements
- Good communication skills in Hindi and English are mandatory.
- Gujarati communication will be an added advantage.
- Positive customer handling and convincing skills.
- Basic knowledge of computer, WhatsApp, Email, and Excel.
- Ability to understand customer requirements and explain solutions clearly.
- Good follow-up, coordination, and relationship-building skills.
- Positive attitude and willingness to learn.
- Freshers can also apply if they have strong communication skills.

Ideal Candidate A person who can act as a communication bridge between customers and our internal team, understand requirements properly, maintain follow-ups, and build strong customer relationships. Salary: As per experience and skills.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Katargam)
🏢 Textile Infomedia
📍 Katargam