Job Purpose The Customer Care Executive will be responsible for providing a welcoming and supportive experience to patients and their attendants, coordinating patient visits, managing front-desk activities, handling billing and cash transactions, maintaining patient records, and ensuring timely follow-ups and communication throughout the patient journey.

Key Responsibilities

- Patient Coordination: Coordinate patient appointments, consultations, investigations, procedures, and other centre-related requirements.

- Front Desk Management: Greet and assist patients and attendants, handle queries professionally, and provide accurate information regarding services and processes.

- Calling &
- Follow-ups:

Make appointment calls, patient follow-ups, treatment-related calls, and coordinate with patients as required.

- Billing &

- Cash Handling:

Prepare bills, collect payments, issue receipts, maintain cash records, and ensure accurate daily cash reconciliation as per centre procedures.

- File &

- Record Management:

Maintain patient files, reports, documents,



and records accurately and ensure proper filing and retrieval.

- Appointment Coordination: Schedule and confirm appointments and coordinate with doctors, nursing staff, embryology, pharmacy, and other departments as required.

- Documentation: Ensure timely and accurate completion of forms, registers, billing records, and other required documentation.

Key Skills &

- Competencies

- Strong patient coordination and communication skills

- Good customer service and interpersonal skills

- Knowledge of billing and cash handling

- Good calling and follow-up skills

- Solid file and documentation management

- Ability to handle front-desk queries and patient concerns

- Good coordination and multitasking abilities

Preferred Experience

- Prior experience in hospital, IVF, fertility, healthcare, clinic, or front-office operations preferred.

- Experience in patient coordination, billing, cash handling, and follow-up will be an advantage.

📌 Customer Care Executive (Bhopal)
🏢 Rhea Healthcare
📍 Bhopal