We are looking for a customer-focused and target-oriented Debt Counsellor to assist customers facing financial difficulties. The candidate will communicate with customers, understand their outstanding obligations, explain available repayment or debt-resolution options, and support them throughout the resolution process.
Key Responsibilities
- Contact customers regarding outstanding loans, credit cards, and other financial obligations.
- Understand the customer's financial situation and repayment challenges.
- Explain available debt-resolution and repayment options clearly.
- Negotiate with customers professionally to facilitate suitable repayment arrangements.
- Follow up regularly on commitments and payment schedules.
- Maintain accurate customer interaction and case records.
- Handle customer queries and resolve concerns related to outstanding dues.
- Coordinate with internal teams and clients for case updates and documentation.
- Achieve assigned collection/resolution targets and maintain productivity.
- Follow company SOPs, compliance requirements, and customer communication guidelines.
Required Skills
- Positive communication and negotiation skills.
- Customer-handling and convincing ability.
- Basic understanding of loans, credit cards, DPD, NPA, settlement, and write-off processes.
- Good follow-up and relationship-management skills.
- Ability to work with targets and deadlines.
- Basic computer and MS Excel knowledge.
- Languages: Hindi and English mandatory; regional language preferred.
Preferred Experience
- Experience in NBFC, banking, collections, debt resolution, tele-calling, or customer support.
- Experience handling delinquent customers or collection cases will be an advantage.
Pay: ₹25,000.00 per month
Benefits
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time