CRM Executive

Company: Janus Biotech India Pvt. Ltd.

Location: Building No. 84, Raipur Kalan, Chandigarh

Job Type: Full time

Experience: 1–3 Years

Job Summary

We are looking for a CRM Executive to manage customer relationships, maintain accurate customer and lead records, coordinate with internal teams, and ensure timely follow-up on inquiries, orders, and customer requirements. The ideal candidate should have good communication, follow-up, coordination, and basic CRM/MS Excel skills.

Key Responsibilities

- Manage customer relationships and respond to customer queries professionally and promptly.
- Maintain and regularly update customer, lead, and inquiry information in the CRM system.
- Follow up with customers and leads through calls, WhatsApp, and email.
- Track leads, follow-ups, inquiries, orders, payments, and customer requirements.
- Schedule and maintain timely follow-ups and ensure pending activities are completed.
- Coordinate with the Sales and Operations teams to ensure timely customer support and order processing.
- Maintain accurate and up-to-date CRM records and customer interaction history.
- Monitor pending inquiries, orders, and payments and coordinate with the relevant teams when required.
- Prepare daily, weekly,



and monthly CRM reports as required.
- Ensure timely and accurate data entry in the CRM system.
- Handle customer concerns and coordinate internally for timely resolution.
- Maintain professional customer relationships and contribute to overall customer satisfaction.

Requirements
- Graduate in any relevant field.
- 1–3 years of experience in CRM, customer support, telesales, inside sales, or a similar role.
- Good verbal and written communication skills.
- Basic to intermediate knowledge of MS Excel.
- Familiarity with CRM software and customer/lead management systems.
- Strong follow-up, coordination, and organizational skills.
- Ability to manage multiple tasks while maintaining accurate records.
- Customer-focused attitude and professional communication skills.

Key Skills CRM | Customer Relationship Management | Customer Handling | Lead Management | Follow-up | Communication | MS Excel | Data Management | Coordination | Customer Support | Reporting

How to Apply

Interested candidates can apply through Indeed.

Pay: ₹11,081.43 - ₹32,710.60 per month

Work Location: In person

📌 CRM Executive (Raipur Kalan)
🏢 JANUS BIOTECH INDIA
📍 Raipur Kalan