WE ARE HIRING | CRM EXECUTIVE – LOGISTICS

Location: Gurgaon

Position: CRM Executive

Industry: Logistics / Courier

Experience: Minimum 6 Months in Logistics

We are looking for a proactive and customer-focused CRM Executive to join our logistics team.

Key Responsibilities

Track and monitor shipments and delivery status Coordinate with customers regarding shipment updates and queries

Follow up on pending deliveries and ensure timely resolution

Handle POD (Proof of Delivery) and shipment-related issues

Coordinate with operations, delivery and branch teams

Manage customer complaints and escalations

Maintain accurate CRM records and daily reports

Coordinate for reverse pickups and undelivered shipments





Support docket generation and shipment processing

Ensure timely communication with customers

Requirements: Minimum 6 months of experience in the Logistics/Courier industry

Good communication customer-handling skills

Basic knowledge of shipment tracking and logistics operations

Positive knowledge of MS Excel Ability to coordinate with multiple teams

Candidates who can join immediately will be preferred

Interested candidates can share their updated CV at (phone hidden).

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 CRM EXECUTIVE (Gurugram)
🏢 Easynxt Logistics
📍 Gurugram