Role & responsibilities :

- Manage CRM system to ensure data accuracy, consistency, and compliance with company policies.

- Develop and implement effective customer support strategies to improve customer satisfaction ratings.

- Collaborate with cross-functional teams to resolve complex customer issues and escalations.

- Analyze sales performance metrics to identify trends, opportunities for growth, and areas for improvement.

- Provide training and guidance to team members on CRM best practices, product knowledge, and process improvements.

Preferred candidate profile

- A bachelors degree with a minimum of 3+ years of relevant experience

- Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

- Robust problem-solving skills and the ability to handle customer inquiries and concerns effectively.

- Familiarity with CRM software and tools.

- Results-driven with a customer-centric mindset.

📌 CRM Executive / Sr.Executive (Real Estate) (Greater Noida)
🏢 Capital Infratechomes
📍 Greater Noida