Role & Responsibilities

- Should be well versed with RERA and current industry practices, standard processes & functions. To maintain relationship with clients and coordinate on client queries post booking formalities till possession.

- End to End client servicing through phone calls, emails and meetings within the defined TAT.

- Should have knowledge of CRM / customer delivery during entire life cycle, On-boarding, Collections, Registration, Cancellations, Banking assistance, Post-sales, Grievance /Complaint redressal,

- Accountable for timely collections, registration, meeting periodic targets, customer retention, SOP enforcement.

- Ensure regular monitoring of project, progress and update the clients on the same.

- Ensure on-time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.





- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

- Handling Escalations/Complaints to provide resolution for queries / issues raised by the clients.

- De-escalating & resolving the concerns as raised by clients.

- Invoicing or billing and SAP assistance.

Key Responsibilities

- Excellent communication and interpersonal skills.

- Valuable hands on experience in advance excel formulas, Power Point, MS Word, Sales force, SAP.

- Candidate should be passionate about target and professionally aggressive with a positive go getter attitude.

- Candidate should have mandatory minimum 4 yrs of experience in Real Estate Industry.

📌 Crm Consultant (Mumbai Suburban)
🏢 Raymond Realty
📍 Mumbai Suburban