Key Responsibilities Coordinate with clients on a day-to-day basis regarding orders, material pickups, documentation, invoices, payments, and other operational requirements. Prepare, maintain, and share invoices, e-way bills, PODs (Proof of Delivery), quotations, and other relevant documents with clients. Follow up with clients for invoice acceptance, document confirmation, pickup schedules, and payment-related matters.

Coordinate with the logistics/transportation team and clients to schedule and ensure timely pickup of materials. Track pickup status and ensure PODs are received and properly maintained after every pickup/delivery. Respond promptly to client emails, calls, and queries and ensure proper closure of pending issues.

Maintain proper records of invoices, PODs, pickup details, client communications, and payment follow-ups. Coordinate internally with the Operations, Finance, Logistics, and Management teams to resolve client requirements. Maintain a proper tracker for pending invoices, pickups, PODs, payments, and client requirements.

Ensure all client-related documents and records are accurate and submitted within the required timelines. Develop and maintain a professional relationship with existing clients. Support the management team in preparing client reports, MIS, and other coordination-related activities.

Required Skills &

Qualifications Graduate in any discipline. 2–3 years of experience in client coordination,



after-sales support, customer support, sales coordination, operations coordination, or a similar role. Good written and verbal communication skills. Strong email drafting and professional communication skills.

Good knowledge of MS Excel, MS Word, Outlook/Gmail, and basic office applications. Ability to maintain trackers and documentation systematically. Positive follow-up and coordination skills. Ability to communicate effectively with clients, transporters, vendors, and internal teams.

Strong attention to detail, particularly while handling invoices and statutory documents. Ability to work independently and manage multiple tasks simultaneously. Should be proactive, organized, and responsible towards assigned work.

Preferred Experience Candidates having experience in B2B client coordination, logistics coordination, invoice processing, dispatch coordination, after-sales support, recycling/waste management, manufacturing, or service industries will be preferred.

Key Performance

Areas (KPIs) Timely coordination and scheduling of client pickups. Timely submission of required documents. Timely collection and maintenance of PODs. Timely response to client queries and requirements. Effective follow-up for pending invoices and payments. Accuracy of documentation and client records. Timely closure of client-related operational issues.

📌 Coordination & After-Sales Support Executive (New Delhi)
🏢 3R Recycler
📍 New Delhi