Hiring: Contact Center Head – Bengaluru Location:

Bengaluru Experience

15+ Years CTC:

Up to ₹40–45 LPA

We are looking for a senior

Contact Center Head to drive large-scale customer service,

telesales and outbound operations for a fast-growing, AI-enabled startup

Key Responsibilities: Lead large-scale

Contact Centre / BPO operations across inbound and outbound processes. Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs . Own

P&L;, cost optimization and operational efficiency . Leverage

AI, automation and analytics to improve customer experience and operational performance. Partner with senior stakeholders to drive business growth and continuous improvement.





Ideal Candidate: 12 years of experience in

Contact Centre / BPO / Telesales / Customer Operations . Strong experience managing large-scale sales team and outsourced operations . Proven track record in target-driven outbound sales environments . Strong exposure to

P&L;, vendor management, KPI/SLA governance and process improvement . Experience in a quick-paced, technology-led or startup environment will be preferred. Strong leadership, stakeholder management and commercial acumen.

Interested candidates can share their updated CVs at [email protected] or Whatsapp on

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📌 Contact Center Manager (Vasanthanagar)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Vasanthanagar