Contact Centre Representative | UK Banking Process | Customer Service | Bangalore

Hiring for Contact Centre Representative - UK Banking Process

We are hiring Contact Centre Representatives for a leading global banking client. We are looking for customer-focused professionals with strong communication skills and experience in customer service, contact centre, voice process, or banking operations.

Job Details

- Location: Bangalore (Bannerghatta Road)
- Experience: 2 to 6 Years
- Shift: UK Rotational Shifts
- Work Mode: Work From Office
- Working Days: 5 Days
- Transport: Drop Facility Available
- Payroll: Protiviti
- Industry: Banking / Financial Services

To apply, send your updated resume to [email protected] and complete the application form: https://lnkd.in/g4VMMSTr

Key Responsibilities

- Handle inbound customer calls and email interactions
- Resolve customer queries and concerns effectively
- Deliver excellent customer service experience




- Take ownership of customer issues and ensure timely resolution
- Escalate customer concerns where required
- Recommend appropriate products and services based on customer needs
- Adhere to banking policies and procedures

Mandatory Skills
- 2-6 years of experience in Customer Service, Contact Centre, Voice Process, Banking Operations, BFSI, or Customer Support
- Excellent verbal and written English communication
- Neutral accent with no MTI
- Solid customer handling and problem-solving skills
- Flexible to work in UK shifts
- Ability to work in a fast-paced environment

Preferred Skills
- UK Process Experience
- International Voice Process
- Banking or Financial Services Experience
- Email Support Experience
- Customer Relationship Management

📌 Contact Centre Representative | UK Banking Process | Customer Service (Bangalore Rural)
🏢 protiviti india
📍 Bangalore Rural