About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary

This Commercial Operations Manager for the GCC strengthens commercial performance by translating strategy into disciplined execution, actionable insights, and scalable operating practices. The role combines sales operations, analytics, forecasting, team leadership, and cross-functional program delivery. It serves as a key operational partner to commercial leadership,



helping teams align on priorities, improve funnel performance, and execute growth initiatives across multiple markets and channels.

Role & responsibilities

1. Commercial Execution & Cross Functional Leadership

- Serve as the central execution partner for the commercial organization, translating strategy into measurable outcomes.
- Coordinate cross functional teams to align on growth targets and priorities.
- Establish and manage operating cadences (weekly, monthly, quarterly reviews) to drive accountability, execution discipline, and timely decision making.
- Identify execution gaps, resource constraints, and dependencies; proactively remove bottlenecks impacting performance.

2. Performance Management, Analytics & Forecasting

- Own dashboards, funnel analytics, and KPI frameworks across markets, segments, and channels.
- Track the end-to-end commercial funnel from lead generation through conversion and revenue, identifying opportunities for improvement
- Build accurate short term and long term revenue forecasts, partnering with stakeholders to assess risks and upside opportunities.
- Partner with Finance to track commercial outcomes, ROI, and forecast implications of growth initiatives.

3.



Strategic Programs, Pilots & Market Expansion

- Support the rollout and scaling of strategic commercial initiatives, including: partner activation models, promotional and pricing pilots, digital demand channels, and new-market programs.
- Define success measures, execution plans, ownership, and review mechanisms for each initiative.
- Capture learnings and translate and successful approaches into repeatable playbooks.

4. Sales Operations & Process Optimization

- Strengthen CRM data integrity, pipeline hygiene, and reporting adoption.
- Simplify and automate reporting workflows to reduce manual effort and accelerate insights.
- Support territory planning, quota setting, capacity modeling, and resource allocation.
- Identify process and automation opportunities to improve commercial productivity.

5. Stakeholder Partnership & Executive Support

- Act as a trusted operational and analytical partner to regional leadership.
- Translate performance data into clear executive narratives and decision briefs.

Required Skills & Qualifications

- Strong analytical, modeling, and structured problem solving skills
- Expertise in CRM and BI tools (e.g., Salesforce, Power BI)
- Proven ability to drive execution across cross functional teams without direct authority
- Robust commercial acumen and understanding of GTM mechanics
- Excellent communication, stakeholder management, and executive storytelling skills
- High standards for data quality, governance, and operational rigor

📌 Commercial Operations Manager (Gurugram)
🏢 ETS Assessment Services
📍 Gurugram