Job Title: Cluster Manager

Location: Bangalore

Employment Type: Full-time

About Us

The Yellow Dwelling is an all-natural & contemporary home furnishing brand, with 8 retail stores and presence in 12 cities across India. We are looking for an experienced and result-oriented

Cluster Manager – Retail Sales to oversee the performance of field sales executives and retail stores, channel partners and drive sales growth, lead field sales teams, and ensure smooth day-to-day operations across the assigned cluster.

The Cluster Manager – Retail Sales will be responsible for driving sales and achieving targets across the assigned territory through field sales executives and channel partners. This role involves managing and motivating store & field teams, monitoring performance, planning staff rosters, conducting regular training, coordinating with EHS (Expert Home Service) and internal teams, and ensuring a consistent customer experience across stores.

The Cluster

Manager will work closely with the Founders to execute business strategies, identify opportunities for growth, and improve overall retail performance.

Key Responsibilities

● Take ownership of sales performance across the assigned territories and stores to ensure achievement of monthly and annual sales targets.

● Monitor daily, weekly, and monthly sales and identify gaps and opportunities to improve performance.

● Work closely with the Founders to implement sales strategies, business priorities, and initiatives across the retail stores.

● Lead, motivate, and manage store teams to improve productivity, sales conversion, customer experience,



and overall performance.

● Prepare and manage staff rosters, shifts, weekly offs, and manpower allocation based on store requirements.

● Conduct regular store visits to review sales, staff performance, customer experience, visual merchandising, stock availability, and store operations.

● Set clear sales priorities for store teams and follow up regularly to ensure targets are being worked towards and achieved.

● Track individual and store-level performance and provide regular feedback, coaching, and support to team members.

● Identify training requirements and conduct regular training on products, selling techniques, customer handling, upselling, cross-selling, and company processes.

● Work closely with the EHS team to ensure effective coordination and follow-up on leads and customer requirements.

● Coordinate with HR, Operations, Warehouse, Design, EHS, and other internal teams to ensure smooth store functioning and customer service.

● Address store-level challenges and take timely corrective actions to improve sales and team performance.

● Monitor customer feedback and ensure issues are resolved effectively to maintain a high level of customer satisfaction.





● Prepare and share regular sales and performance updates with the Founders and Senior Management.

● Identify new opportunities to increase store sales, customer engagement, repeat business, and overall retail growth.

Requirements

● 6+ years of experience in retail / field sales, preferably in home furnishing, home decor, lifestyle, or related industries.

● Proven managerial experience in managing multiple retail stores or a cluster of stores.

● Strong track record of achieving and exceeding sales targets.

● Strong leadership, team management, and people development skills.

● Excellent communication, interpersonal, and customer relationship management skills.

● Robust understanding of retail and field sales, customer experience, and store operations.

● Ability to analyse sales performance, identify gaps, and implement effective action plans.

● Experience in training, coaching, and motivating retail teams.

● Comfortable working closely with Founders and Senior Management.

● Willingness to travel between assigned stores as required.

● Strong problem-solving, decision-making, and execution abilities.

What We Offer

● Competitive salary package based on experience and skills.

● Performance-based incentives.

● Medical Insurance + Accident Cover Insurance Benefits.

● Comprehensive training and support to ensure your success in the role.

- If you’re passionate about sales, have an eye for home decor, and thrive in on-field roles, we’d love to hear from you!

📌 Cluster Manager (Bengaluru)
🏢 The Yellow Dwelling
📍 Bengaluru