- Serve as the single point of contact for clients across India.
- Manage customer onboarding, relationship management, and issue resolution to ensure high satisfaction.
- Coordinate with internal and external stakeholders for seamless service delivery.
- Resolve client disputes through effective negotiation and communication.
- Regularly travel to customer locations and meet them (either they can be customary meetings or issue resolution meetings)
Revenue Collection &
- Financial Operations
- Lead collections, and receivables management as per PPAs and regulatory requirements.
- Ensure timely collection of outstandings and subsidies from relevant authorities.
- Minimize or avoid shortfall penalties by safeguarding the company’s financial interests.
Contract, PPA &
- Compliance Management
- Manage PPAs, novation agreements, contract amendments, and commercial documentation.
- Handle legal matters related to client contracts and agreements in coordination with legal teams.
- Ensure regulatory compliance with applicable local and state laws.
- Ensure timely renewal and extension of Bank Guarantees (BGs) for plants.
MIS, Reporting &
- Process Improvement
- Prepare and review monthly MIS and management reports, including shortfall penalties, pending payments, BG status, customer complaints, and asset regularization.
- Drive ERP-based automation and process improvements to enhance accuracy and turnaround time.
- Ensure audit readiness and adherence to internal governance frameworks.
Cross-Functional Coordination
- Work closely with BD, Operations, Finance, Legal, and IT teams to ensure end-to-end execution of client, contract, and financial processes.