About Triloke

Triloke is an integrated creative and marketing company working across 3 verticals - Studio, Live and Gifting.

We are at an exciting stage of growth, and we’re looking for a COO / Head of Operations to help us build the organisation and operating systems required for our next phase.

About the Role

This is a senior leadership role working directly with the directors.

You will be responsible for making sure Triloke runs efficiently, consistently and accountably as we scale.

We are not looking for someone to simply manage operations. We are looking for someone who can build the operating engine of a growing agency.

You will bring structure to teams, improve processes, strengthen accountability, identify bottlenecks and ensure that projects and people move forward without constant founder intervention.

Key Responsibilities

Business & Operations

Own day-to-day operations across the organisation

Build and implement scalable processes and SOPs

Establish clear ownership, accountability and reporting structures

Identify operational bottlenecks and drive solutions

Build systems for tracking projects, deadlines, resources and deliverables

Establish regular operating reviews and performance rhythms

Ensure cross-functional teams work effectively together

People & Leadership

Manage and develop functional leads and managers

Set clear performance expectations and accountability mechanisms

Identify capability gaps and hiring requirements

Build a high-performance culture while maintaining strong team relationships

Address performance issues proactively and effectively

Help build the organisational structure required for Triloke’s growth

Account Management & Client Delivery

Strengthen the Account Management function and client servicing processes

Ensure client requirements are understood, documented and communicated accurately





Improve ownership of client accounts and project delivery

Ensure potential issues are identified and escalated early

Work with Account Management and Creative teams to improve quality and timelines

Help build stronger, more proactive client relationships

Creative, Web, Production & Execution

Improve coordination between strategy, creative, web, production and account teams

Ensure briefs are complete and actionable

Establish transparent workflows from brief to delivery

Improve quality-control processes

Ensure deadlines and commitments are consistently met

Leadership Support

Act as the director’s key operational partner

Convert strategic priorities into clear execution plans

Provide visibility into what is on track, delayed or at risk

Escalate only what genuinely requires intervention

Take ownership of operational problems rather than simply reporting them

What We’re Looking For

Must Have

8–15 years of professional experience

Significant experience in an agency, experiential, events, creative, advertising, marketing or production environment

Experience managing cross-functional teams

Experience managing multiple concurrent clients/projects

Strong understanding of agency workflows and client servicing

Proven experience building or improving processes in a growing organisation

Strong people-management and problem-solving skills

Excellent communication and stakeholder-management skills

Strong commercial understanding of clients, projects,



budgets and margins The Right Person Will

Take ownership without being asked

Spot problems before they become emergencies

Be comfortable making decisions

Hold people accountable

Be able to have difficult conversations

Bring structure without creating unnecessary bureaucracy

Understand both the creative side and business side of an agency

Stay calm when multiple things are happening simultaneously

Be comfortable working directly with the Founder and senior leadership

Be hands-on — this is not a purely strategic or supervisory role

Who This Role Is NOT For

This role may not be the right fit if your experience has been limited to operating within highly established corporate systems.

We are looking for someone who has experience building, fixing and scaling — not simply maintaining an existing machine.

You don’t necessarily need to have held the title of COO before.

A strong Business Head, Operations Head, Associate Director, Account Director, General Manager or similar senior operator from the agency/events/experiential ecosystem could be a strong fit.

What Success Looks Like

Within the first 6–12 months, we expect this person to help Triloke:

Reduce director dependency on day-to-day operations

Establish clear ownership across teams

Improve project and deadline management

Strengthen Account Management

Improve cross-functional collaboration

Build scalable operating processes

Create greater visibility into business performance

Raise accountability and execution standards

- Build a stronger leadership layer across the organisation

Company: Triloke

Location: Bengaluru, Karnataka

Experience: 8–15 years

Industry: Advertising / Marketing / Experiential / Events / Creative

Employment Type: Full-time

Work Mode: Work from Office

📌 Chief Operating Officer (Bengaluru)
🏢 Triloke
📍 Bengaluru