Company Description SmartOrbit is a mobile and web app development company focused on turning innovative ideas into scalable, user-centric digital products. The team uses cutting-edge technologies and agile methodologies to build custom iOS, Android, and web applications. SmartOrbit supports clients across the full product lifecycle, from concept and UI/UX design through development, testing, and ongoing maintenance.

By partnering closely with businesses, the company delivers solutions that enhance user engagement, streamline operations, and accelerate growth in a fast-changing digital landscape.

Role Description The Business Operations Manager is a full-time, on-site role based in Bhubaneswar. We are looking for someone who can operate at the intersection of business operations, product, customers, sales and execution. The role requires strong ownership: identifying problems, coordinating across teams, driving execution and ensuring measurable business and customer outcomes.

Key Responsibilities

- Business Operations

• Manage and improve day-to-day business operations across teams.

• Establish operating processes, SOPs, trackers, dashboards and reporting systems.

• Track business KPIs, merchant activity, customer adoption, operational issues and team deliverables.

• Identify operational bottlenecks and drive them to resolution.

• Coordinate priorities across sales, marketing, customer success, product, design and technology teams.

• Support management with business analysis, reporting and execution of strategic initiatives.

- Product Operations & Product Management

• Develop a strong working knowledge of the complete Loyaltty Retailer App and its merchant workflows.

• Translate merchant problems and business requirements into clear product requirements.

• Help define feature requirements, user journeys, acceptance criteria and priorities.

• Review and test new product features before merchant release across web and mobile experiences.

• Identify bugs, usability issues, workflow gaps and merchant friction; coordinate with developers and designers through resolution.





• Collect merchant feedback and convert recurring problems into actionable product improvements.

• Participate in release planning, launch readiness and post-release validation.

- Merchant Success & Client Service

• Own the operational quality of the merchant experience from onboarding through ongoing usage.

• Ensure recent merchants are successfully onboarded and understand the relevant Loyaltty modules.

• Monitor adoption of deals, loyalty programs, campaigns, social media, influencer marketing and other relevant features.

• Coordinate resolution of merchant issues with internal teams and ensure client commitments are tracked and delivered.

• Establish processes for merchant follow-ups, issue escalation, feedback collection and retention.

• Identify merchants at risk of becoming inactive and initiate appropriate interventions.

- Growth & Commercial Operations

• Work with sales and marketing teams to improve merchant acquisition and conversion processes.

• Monitor leads, demos, onboarding, activation, engagement, retention and other funnel metrics.

• Help execute local merchant acquisition programs, events, partnerships and campaigns.

• Analyze why merchants convert, remain active, become inactive or churn.

• Identify opportunities to improve revenue, adoption, retention and operational efficiency.

• Support experiments around pricing, onboarding, promotions, product adoption and merchant engagement.

- Cross-Functional Execution

This is not a role where responsibility stops after creating presentations or assigning tasks. The Business Operations Manager will be expected to take ownership of initiatives from problem identification through execution and measurable outcome.

Management → Sales → Marketing → Customer Success → Product → Design → Engineering

What We Are Looking For





• MBA from a premier/reputed business school preferred.

• Strong analytical and structured problem-solving ability.

• Excellent ownership, execution and stakeholder-management skills.

• Comfortable working in an early-stage, fast-moving technology environment.

• Ability to understand software products and customer journeys without necessarily being an engineer.

• Ability to work directly with customers as well as technology teams.

• Strong Excel/Google Sheets, presentation, reporting and business-analysis skills.

• High attention to detail, particularly while testing products and reviewing customer-facing workflows.

• Ability to convert ambiguous business problems into structured action plans.

• Experience in SaaS, consumer technology, B2B products, startups, product operations, consulting, customer success or business operations is an advantage.

How Success Will Be Measured

Success will be measured through outcomes such as merchant onboarding and activation, product adoption, client satisfaction, issue-resolution time, merchant retention, operational efficiency, product quality, cross-functional execution and measurable business growth.

Office & Working Expectations

• Office-based role in Bhubaneswar, Odisha, unless special approval is provided for remote work.

• Expected to work at least 45 hours per week from the Bhubaneswar office.

• Official duties are to be performed using designated company/cloud systems and the employee's own laptop unless Loyaltty provides an official device.

• The role may require coordination with Loyaltty and its implementation partners as required.

• All technical, commercial, customer, product and business information must be treated as confidential.

• Work product created in connection with the role will remain the exclusive property of Loyaltty, subject to the applicable employment/engagement agreement.

Compensation

Starting CTC: ₹6,00,000 to ₹12,00,000 per annum

Compensation will be higher depending on the candidate's MBA institution, prior experience, product/business exposure, demonstrated capabilities and overall fit for the role.

📌 Business Operations Manager (Bhubaneswar)
🏢 SmartOrbit
📍 Bhubaneswar