Company Description TatvaCRM is a purpose-built CRM platform for small and medium businesses in India, designed to match real local sales and operations needs rather than generic global templates. It delivers core CRM capabilities such as pipelines, dashboards, custom fields, and role-based access, along with India-specific features including INR pricing, GST invoicing, UPI/Razorpay payments, and DPDP-compliant data residency.
The product offers industry presets for sectors like general sales, digital agencies, manufacturing, debt advisory, and BFSI, enabling teams to get relevant pipelines and reports from day one without lengthy implementations or costly upgrades. TatvaCRM is developed by Tatva Fintech Private Limited, based in Pune.
Role Description The Business Development Operations Specialist will support and optimize business development processes, working closely with sales, marketing, and product teams to improve efficiency and growth. Day-to-day responsibilities include managing and tracking CRM data, analyzing sales and customer metrics, coordinating lead management workflows, and ensuring operational alignment across teams.
The Specialist will conduct market and competitor research, help refine go-to-market strategies, and contribute to reporting and dashboards that guide decision-making.
This is a full time hybrid role, based in the Pune Division, with a combination of on-site collaboration and some work-from-home flexibility.
Qualifications
- Strong Development Operations skills, including process optimization, workflow design, and CRM-based operational support.
- Robust Analytical Skills for interpreting data, building reports, and generating actionable insights for business development.
- Experience in Market Research, including customer segmentation, competitor analysis, and industry trend assessment.
- Sound Business understanding, with the ability to connect operational activities to revenue, pipeline health, and customer outcomes.
- Clear and professional Communication skills for collaborating with cross-functional teams and presenting findings to stakeholders.
- Comfort using CRM tools and productivity software; prior experience with SaaS or B2B software products is an advantage.
- Ability to work in a hybrid setup in Pune Division, manage multiple priorities, and maintain attention to detail.
- Bachelor’s degree/ Masters degree in Business, Operations, Marketing, Engineering, or a related field, or equivalent practical experience.
- WFH maybe considered.
📌 Business Development Operations Specialist (Pune)
🏢 TatvaCRM
📍 Pune