- Oversee complete banquet operations from planning to execution.
- Manage weddings, conferences, corporate events and social functions.
- Ensure high standards of guest service, presentation and event execution.
- Lead, train and motivate the banquet team.
- Coordinate effectively with F&B;, Kitchen, Front Office, Housekeeping and other departments.
- Ensure proper manpower planning and deployment for events.
- Monitor banquet setup, service, closing and post-event requirements.
- Handle guest requirements, feedback and complaints professionally.
- Ensure adherence to hotel SOPs, hygiene, safety and service standards.
- Control banquet-related costs, wastage and inventory.