Backend Support Engineer CCTV, VMS, Access Control & Security Systems

Company: E Vision India Pvt. Ltd.

Location: Faridabad / Delhi-NCR

Department: Technical Support / Projects

Employment Type: Full-Time

Experience: 5 Years

Industry: CCTV, VMS, Access Control & Electronic Security Systems

Job Summary

We are looking for a Backend Support Engineer with experience in CCTV, VMS, Access Control and electronic security systems.

The candidate will provide backend technical support to customers, sales teams, project teams, service engineers and site engineers. The role involves remote troubleshooting, system configuration, technical documentation, product selection, project support and coordination with field engineers and customers.

Key Responsibilities

1. CCTV & VMS Support

- Provide technical support for IP cameras, NVRs, DVRs, PTZ cameras and PoE switches.
- Configure and troubleshoot CCTV cameras and recording systems.
- Install, configure and troubleshoot VMS software and client applications.
- Configure recording, playback, user permissions, camera mapping and storage.
- Troubleshoot camera connectivity, IP conflicts, bandwidth, storage and recording issues.
- Support ONVIF-based integration of cameras and third-party devices.
- Assist in configuring remote monitoring, mobile applications, VPN and network access.
- Support advanced CCTV solutions such as ANPR, face recognition and AI video analytics.

2. Access Control Support

- Configure and troubleshoot access control panels, controllers, readers and biometric devices.
- Support fingerprint, RFID, card and face-recognition-based access control systems.
- Configure access permissions, users, attendance, doors and time zones.
- Troubleshoot communication between access control devices and software.
- Assist with integration of access control systems with CCTV/VMS and other security systems.

3. Gate Automation & Security Systems

- Provide backend support for automatic gates, boom barriers, sliding gates and flap/turnstile systems.
- Troubleshoot gate controllers, sensors, loop detectors, RFID readers and related equipment.
- Assist project/site engineers in system configuration and commissioning.




- Support integration of boom barriers, ANPR, RFID and access control systems.

4. Networking & Remote Support

- Troubleshoot basic LAN/WAN, TCP/IP, DHCP, DNS, VLAN and PoE issues.
- Configure IP addresses and assist with network connectivity between security devices.
- Support remote troubleshooting using appropriate remote-access tools.
- Analyze network bandwidth and CCTV traffic requirements.
- Assist in troubleshooting fiber/network connectivity issues.

5. Technical & Project Support

- Provide technical assistance to sales, project and service teams during pre-sales and execution.
- Understand customer requirements and help prepare suitable technical solutions.
- Prepare BOMs, technical specifications, compliance sheets and product comparisons.
- Assist in CCTV storage, bandwidth and network calculations.
- Review tender/GeM technical specifications and identify suitable products.
- Prepare technical responses and clarifications for customers and tenders.
- Assist engineers during installation, testing and commissioning.
- Coordinate with manufacturers/R&D; teams for advanced technical issues.

6. Customer & Field Engineer Coordination

- Handle technical complaints received from customers and field engineers.
- Diagnose problems remotely and provide step-by-step troubleshooting instructions.
- Coordinate with site engineers until the issue is resolved.
- Maintain proper records of complaints, actions taken and final resolution.
- Prepare RCA reports for major technical issues.
- Conduct online product demonstrations and technical training.

Products / Systems to Be Handled The candidate should be willing to work with:

- IP CCTV Cameras
- PTZ Cameras
- NVR / DVR
- VMS
- Video Analytics / AI Cameras
- ANPR / LPR
- Face Recognition Systems
- Access Control Systems
- Biometric Devices
- RFID Systems




- Boom Barriers
- Gate Automation
- Turnstiles / Flap Barriers
- Video Door Phones / Intercom
- PoE & Network Switches
- Fiber Optic Networking
- Server / NAS Storage
- Security and Surveillance Systems

Required Technical Knowledge

- CCTV installation and configuration
- VMS installation and troubleshooting
- IP addressing and networking
- TCP/IP, DHCP, DNS and VLAN basics
- PoE and network switches
- ONVIF
- CCTV storage and bandwidth calculation
- Windows operating system and basic server troubleshooting
- Basic knowledge of hardware, HDD/SSD and network equipment
- Remote troubleshooting and customer support
- MS Office / Excel and technical documentation

Preferred Experience Candidates with experience in any of the following will be preferred:

- CCTV/VMS technical support
- Access control and biometric systems
- ANPR/LPR
- AI video analytics
- Gate automation
- Boom barriers
- Enterprise CCTV projects
- Server/NAS/storage
- Fiber optic networking
- Milestone or other enterprise VMS
- Integration of CCTV with Access Control
- Government / PSU / industrial security projects
- GeM/tender technical compliance

Preferred candidate profile

Key Skills

CCTV | VMS | NVR | IP Camera | Access Control | Biometric | ANPR | AI Video Analytics | Boom Barrier | Gate Automation | Networking | ONVIF | PoE | TCP/IP | Technical Support | Remote Troubleshooting | Project Support

Personal Attributes

- Strong troubleshooting and analytical skills
- Good communication and customer-handling ability
- Ability to coordinate with multiple teams
- Good documentation skills
- Willingness to learn current technologies
- Ability to work under pressure
- Responsible and solution-oriented approach
- Willingness to support field teams remotely whenever required

Key Performance Indicators (KPI)

- Response time for technical complaints
- Resolution time for technical issues
- Successful remote troubleshooting
- Support provided to project/site engineers
- Accuracy of technical documentation
- Customer satisfaction
- Reduction in repeat technical complaints
- Timely completion of project technical support

📌 Backend Support Engineer CCTV VMS Access Control (Faridabad)
🏢 E Vision India
📍 Faridabad