- We are looking for an experienced testing professional to lead and execute end to end testing activities across Contact Center IVR Voice Chat and Enterprise Applications
- The ideal candidate will have robust expertise in both Automation and Functional Testing with experience in test strategy framework development integration testing defect management and stakeholder collaboration
Key Responsibilities:
- Lead test planning design execution reporting and defect management across STLC phases
- Design and implement automation solutions for IVR voice chat and contact center applications using tools such as Cyara Pump CX or equivalent
- Develop and maintain automation regression suites and ensure release quality
- Create test scenarios test cases test data and traceability matrices
- Perform SIT E2E Regression and UAT testing for business critical applications
- Validate integrations across CRM platforms databases payment gateways identity management systems and conversational AI solutions
- Collaborate with business stakeholders developers telecom teams and vendors to ensure comprehensive test coverage
- Mentor QA team members and drive testing best practices and process improvements
Technical Requirements:
- Strong experience in STLC Functional Testing and Test Automation
- Hands on experience with Cyara Pump CX Genesys Amazon Connect Avaya SIP VoIP Testing
- Experience in API Testing SQL JIRA HP ALM Azure DevOps and Defect Management
- Knowledge of CRM systems Salesforce Dynamics 365 ServiceNow
- Experience with Databases SQL Server Oracle MySQL
- Understanding of Payment Gateway SSO OAuth MFA Active Directory and enterprise integrations
- Familiarity with Chatbots Conversational AI and Virtual Assistant platforms
- Experience working in Agile Scrum environments
Additional Responsibilities:
- Strong analytical communication and stakeholder management skills required
- Prior experience in Contact Center and Customer Experience CX testing is highly preferred