Associate Senior IT Transformation Management Officer

Job #: req38326 Organization: World Bank Sector: Information Technology Grade: GG Term Duration: Open-Ended Staff (OPEN-OP) Recruitment Type: Local Recruitment Location: Sofia,Bulgaria / Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 10/1/2026 (MM/DD/YYYY) at 11:59pm UTC Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives.

For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

VPU Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations.

For more information on ITS, see video:https://www.youtube.com/watch?reload=9&v;=VTFGffa1Y7w

Unit Context

The WBG Corporate Solutions Department (ITSCO) is focused on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and future ready. Uniting digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services, the department links business ambition with operational excellence—from intuitive employee experiences and precision payroll to data-driven decision making, intelligent automation, and AI enablement.

The Corporate Digital Acceleration unit accelerates digital transformation for corporate business functions through design thinking, digital innovation, rapid prototyping, reimagining processes, and AI enablement, e.g. AI-first work digitalization strategies.

Role Purpose

The Associate Senior IT Transformation Management Officer is a multidisciplinary transformation qualified who combines digital strategy, business architecture, process and operating model design, human-centered design, AI-enabled work redesign, organizational change, and product delivery expertise. The role supports the portfolio of digital transformation priorities across WBG corporate business functions, shaping direction and recommendations through expertise and influence while delivery and formal decision authority remain with accountable business and technology owners.

Working across corporate-function leaders and business partners; ITSCO leadership and product teams; ITSCO’s AI and technical enablement teams; and broader ITS teams such as enterprise architecture, data, security, and governance; the role translates institutional priorities into decision-ready strategies, prioritized roadmaps, target operating models, AI-enabled process blueprints, agreed success measures, and reusable transformation methods.

As a trusted advisor, the role leads through expertise and influence, shaping decisions, methods, capabilities, and partnerships that accelerate and sustain digital modernization at scale.

Key Responsibilities

- Decision-ready modernization strategies:



Conduct research, assess technology trends, industry benchmarks, business capabilities, processes, and operating models to identify risks, opportunities, innovation and investment priorities. Develop business-domain views, capability heat maps, and technology-fit assessments with enterprise architecture and ITSCO’s AI and technical enablement teams.
- Prioritized roadmaps: Translate institutional and WBG corporate unit priorities, pressures and evidence into future-state choices, investment decisions, and sequenced roadmaps. Refresh priorities as business needs, user insights, process evidence, technology options, and feasibility change.
- Target operating models: Redesign processes, roles, decision rights, services, and operating models using strategic thinking, process intelligence and human-centered methods. Define adoption, change, capability, and governance requirements and options needed to implement and sustain the target state.
- AI-enabled process blueprints: Shape AI-enabled work and process redesign opportunities and implementation blueprints, including expected value, technology fit, data readiness, human oversight, responsible AI, information security, privacy, legal, architecture, and governance requirements.
- Reusable strategy transformation methods and tools: Codify practical methods, templates, and lessons from delivery; strengthen adoption through design reviews and knowledge sharing; and lead multidisciplinary teams through matrix leadership, coaching, collaboration, and influence.
- Competence and practice: Coach and develop peers and junior staff, strengthen cross-team collaboration, and build high-performing global teams with clear goals, accountability, and growth opportunities.

Note: This vacancy announcement is for one position posted across multiple possible duty stations. That includes Sofia, Bulgaria and Chennai, India. The selected candidate's duty station will be determined based on organizational requirements and business needs.

Selection Criteria

Candidates will complete a skills assessment covering capabilities relevant to the role.

- Demonstrated experience leading digital transformation, modernization, or operating-model initiatives in large, multi-stakeholder organizations.
- Strong ability to translate institutional and business priorities into practical strategies, sequenced roadmaps, investment choices, and measurable outcomes.
- Advanced expertise in at least two relevant disciplines, such as strategy development, business architecture, process redesign, business optimization, human-centered design, organizational change, Agile, or product delivery.
- Proven systems-thinking and problem-solving skills, including the ability to navigate ambiguity, identify cross-functional dependencies, and address underlying causes.
- Strong advisory, communication, facilitation, and influencing skills, with experience building trust across the stakeholder network defined in the Role Purpose.
- Track record of establishing transformation methods, governance, and delivery discipline while coaching teams and strengthening organizational capability.
- Understanding of AI-enabled and agentic transformation, emerging technology trends,



and responsible innovation; knowledge of WBG Corporate functions and stakeholder context is an advantage, not a requirement.

Education and Experience

- Requires a Master’s degree with 8 years of experience or a Bachelor's degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
- Advanced expertise in at least two areas, such as Agile at scale, operating-model design, digital strategy, enterprise/business architecture, process management or organizational change, with proficiency in modern transformation and AI-enabled strategy tools.
- Strong expertise in business analysis, process optimization, and automation, including process design, data flow and intelligence, end-to-end redesign, operating-model design, and AI-enabled workflows.
- Proven success delivering measurable gains in efficiency, cycle time, and service quality in complex, multi-stakeholder environments.

Core Competencies

- Strategic Transformation Leadership: Translates corporate priorities into practical digital transformation strategies, roadmaps, and outcomes.
- Systems Thinking and Problem Solving: Navigates complexity, connects cross-functional dependencies, and addresses root causes in ambiguous environments.
- Human-Centered and Agile Delivery: Applies design thinking, process redesign, product management, and Agile practices to deliver sustainable business value.
- Trusted Advisory and Stakeholder Influence: Builds credibility, facilitates decisions, and aligns senior business and technology partners around shared priorities.
- Organizational Change and Capability Building: Leads change and adoption, strengthens governance and delivery discipline, and coaches teams to sustain transformation.
- Team Coaching: Develops peers and junior staff through practical guidance, feedback, and support.

Certifications

- Required: Agile or scaled-Agile certification (SAFe Agilist, SAFe Lean Portfolio Management (LPM), or SAFe® DevOps Practitioner)
- Recommended: IDEO U Foundational Design Thinking Certificate; Digital Transformation certificates/training; Enterprise Architecture (TOGAF) or Business Architecture and/or BPM credentials (BPM Institute, Six Sigma, BizBok etc).

As the World Bank Group continues to evolve, we value candidates who:
- Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
- Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making.
- Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

- Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
- Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
- Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.

📌 Associate Senior IT Transformation Management Officer (Chennai)
🏢 World Bank Group
📍 Chennai