- Implement CX Initiatives & CX programs at the dealership
- Implementation of Sales Standard Operating Processes at Dealership
- Conduct Sales Process Audits at dealership to check process gaps .
- Analyze SSI and develop action plans in collaboration with dealers.
- Analyze PSI and formulate dealer action plans based on findings.
- Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data
- Implement and monitor Customer experience Improvement Action Plans.
- Support the recruitment of Sales Customer Care Managers (CCM)
- Assess manpower availability for key roles, including CCEs, hostesses, and other support functions.




- Coordinate for regional Salesforce campaigns by initiating actions across network
- ncrease customer engagement through digital channels by promoting My Kia App registration &

Customer Rewards program
- Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc
- Improve customer data quality across dealerships
- Track and report on Sales Exit Interviews.
- Review the performance of Dealer CX Teams.
- Prepare for and execute Customer Meetings and gather feedback on recent programs.

Analytical Skills & Excellent communication skills ,Presentation Skills ,Proficient in MS office

📌 Area CX Manager (Bengaluru)
🏢 Kia India
📍 Bengaluru