Company Description Ankur Lighting is a South Delhi–based leader in the global lighting industry, with over 46 years of experience delivering technical, commercial, decorative, outdoor, and customized lighting solutions. The company combines advanced automation with a solid R&D; function to drive innovation in lighting design and technology.

Ankur

Lighting serves a diverse client base, ranging from individual customers to large institutional and international projects, supported by extensive export operations. Each project is executed with careful attention to functionality, aesthetics, and client-specific requirements. The company is committed to sustainable, high-quality lighting that enhances spaces and supports its mission to illuminate environments worldwide.

Role Description The After Sales Service Specialist is a full-time, on-site role based in South Delhi, responsible for ensuring smooth post-purchase support for customers across Ankur Lighting’s product range. In this role, the specialist handles customer queries and complaints, coordinates service visits and repairs, and follows up to confirm resolution and customer satisfaction. The position includes maintaining service records, tracking warranties, and collaborating with technical teams and sales teams to address recurring issues and improve service processes.

The specialist will also provide product usage guidance,



assist in replacement or upgrade recommendations, and support continuous improvement of after-sales policies and workflows.

Qualifications

- Customer service and relationship management skills, including handling inquiries, managing complaints, and maintaining a professional, solution-oriented approach.
- Technical understanding of lighting products and basic troubleshooting abilities, with the capacity to liaise effectively with technical and installation teams.
- Strong communication skills, both verbal and written, for clear coordination with customers, internal teams, and external partners.
- Organizational and administrative skills, including accurate documentation, service scheduling, warranty tracking, and use of CRM or service management tools.
- Problem-solving and analytical skills to identify root causes, recommend improvements, and support process optimization in after-sales service.
- Ability to work on-site in South Delhi, manage field coordination when required, and handle multiple cases in a time-sensitive environment.
- Previous experience in after-sales, customer support, or service coordination; experience in the lighting, electrical, or related industry is an advantage.

- Relevant education such as a diploma or degree in engineering, business, or a related field, or equivalent

📌 After Sales Service Specialist (India)
🏢 Ankur Lighting
📍 India