- Inquiry Management: Handle incoming queries from parents via phone calls, emails, walk-ins, and digital platforms, providing clear details on the curriculum, age criteria, fee structures, and school facilities.
- Campus Tours &
- Interactions
: Conduct personalized school tours for parents and children, showcasing classrooms, play areas, and safety measures while building a welcoming, trustworthy environment.
- Lead Conversion &
- Follow-Ups
: Maintain regular follow-ups with prospective families, addressing individual concerns, alleviating separation anxiety for early years, and converting inquiries into enrollments.
- Documentation &
- Record Keeping
: Manage accurate daily logs of inquiries, application statuses,
and conversion metrics using CRM tools or administrative databases, and assist in completing enrollment forms.
- Cross-Functional Coordination: Work closely with academic teams, the center head, and administrative staff to ensure a smooth transition and onboarding experience for new children.
- Promotional &
- Outreach Support
: Assist in organizing parent-orientation programs, open houses, and local marketing or community engagement events to attract recent admissions.