Handle customer queries and provide effective solutions to international customers through voice/email/chat support. Assist customers with product, service, billing, and account-related concerns while maintaining high standards of customer satisfaction.
Key Responsibilities:
- Handle customer interactions with international clients.
- Understand customer concerns and provide accurate resolutions.
- Maintain qualified communication and follow quality standards.
- Update customer information and interaction details in the system.
- Meet defined productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate team when required.