We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The role involves handling customer interactions through voice and blended channels, resolving queries, and ensuring a positive customer experience.
- Key ResponsibilitiesHandle customer queries and concerns through inbound/outbound calls and blended channels.
- Understand customer requirements and provide accurate solutions.
- Maintain a professional and courteous communication style.
- Follow company processes, guidelines, and quality standards.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate team when required.
- Meet assigned productivity and quality targets.
- EligibilityGraduation is mandatory.
- Freshers and experienced candidates can apply.
- Good verbal and written communication skills.
- Comfortable working in a voice-based customer support workplace.
- Basic computer knowledge.
- Willingness to work in shifts, if required.
- Skills RequiredGood communication and listening skills.
- Customer-handling skills.
- Problem-solving ability.
- Patience and a positive attitude.
- Basic knowledge of MS Office/computer applications.
Immediate joiner we are hiring further details contact this number