- 1. Front Office & Customer ServiceWelcome and greet patients/customers in a polite, skilled, and friendly manner.
- Attend to patients’ enquiries regarding consultations, treatments, therapies, packages, memberships, and other services.
- Ensure that the reception area is clean, organized, and presentable at all times.
- Maintain a professional appearance and follow the company’s dress code and grooming standards.
- 2. Appointment ManagementSchedule, confirm, reschedule, and cancel doctor and therapy appointments.
- Maintain accurate appointment records and ensure smooth patient flow.
- Coordinate with doctors, therapists, and branch managers regarding appointments and customer requirements.
- Follow up with customers regarding upcoming appointments whenever required.
- 3. Billing & PaymentsPrepare bills accurately using the approved billing/software system.
- Collect payments through authorized payment methods and issue receipts.
- Ensure that all billing is carried out through the company-approved software.
- Maintain proper records of payments, discounts, cancellations, refunds, and outstanding amounts.
- Follow the approved discount policy and obtain authorization for discounts beyond the permitted limit.
- 4. Sales & Customer ConversionExplain available treatments, therapies, packages, memberships, and promotional offers to customers.
- Follow up with enquiries and leads received through calls, walk-ins, online enquiries, and other sources.
- Support the branch in achieving its monthly sales and revenue targets.
- Encourage existing customers to continue treatments and services appropriately.
- Maintain accurate records of enquiries, conversions, and follow-ups.
- 5. Telephone & CommunicationAttend incoming calls promptly and professionally.
- Provide correct information to customers and transfer calls to the concerned person when necessary.
- Make follow-up calls to customers regarding appointments, enquiries, packages, and treatments.




- Maintain professional communication with patients, doctors, therapists, and other staff members.
- 6. Patient Records & DocumentationMaintain accurate patient/customer information and appointment records.
- Ensure that required forms, consent documents, and other records are properly completed and maintained.
- Maintain confidentiality of patient and company information.
- Update customer records in the company software/system on a timely basis.
- 7. Branch CoordinationCoordinate with doctors, therapists, pharmacy, accounts, housekeeping, and the Branch Manager for smooth day-to-day operations.
- Ensure that the reception desk is attended during working hours.
- Immediately inform the Branch Manager about customer complaints, operational issues, or unusual incidents.
- Support the Branch Manager in administrative and operational activities whenever required.
- 8. Customer Complaints & Service RecoveryListen to customer concerns patiently and professionally.
- Resolve routine customer issues within the scope of authority.
- Escalate serious complaints or issues to the Branch Manager or concerned senior management without delay.
- Maintain a positive customer experience throughout the patient’s visit.
- 9. Daily ReportingMaintain daily records of appointments, enquiries, sales, collections, follow-ups, and customer visits.
- Submit required daily reports to the Branch Manager/Management within the prescribed time.
- Ensure that all customer and sales data is updated accurately in the company system.
- 10. Compliance & DisciplineFollow all company policies, procedures, SOPs, and instructions issued by Management.
- Report to duty on time and maintain proper attendance and biometric punch-in/punch-out records.
- Do not leave the reception unattended during working hours.
- Avoid personal mobile-phone usage during working hours except for authorized work purposes.
- Maintain professional conduct and respectful communication with customers and colleagues.
- Perform any other duties assigned by the Branch Manager or Management from time to time.

📌 Receptionist / Front Office Executive (Chennai)
🏢 Ayushman Ayurvedic Therapy Centre
📍 Chennai