- Job ResponsibilitiesHandle customer queries through chat, email.
- Respond to customer requests accurately and professionally.
- Resolve customer issues within the given turnaround time.
- Maintain proper records of customer interactions.
- Coordinate with internal teams for issue resolution.
- Follow company processes, policies, and quality standards.
- Ensure customer satisfaction through timely and accurate responses.
- Perform basic data entry and documentation as required.
- EligibilityQualification: Graduate only
- Experienced candidates can apply.
- Valuable written communication skills in English+hindi
- Basic computer knowledge is required.
- Comfortable working on multiple systems and applications.
- Typing speed and accuracy will be an added advantage.
- Skills RequiredGood written communication
- Basic computer and MS Office knowledge
- Typing and data-entry skills
- Problem-solving ability
- Attention to detail
- Ability to work under targets and deadlines
- Customer-handling skills through chat/email
- Work EnvironmentProcess: Non-Voice
- Mode: Chat / Email /Live chat/Dual chat