19 Sep
|
PhonePe
|
Navi Mumbai
19 Sep
PhonePe
Navi Mumbai
1. Customer Handling – Communicate politely and professionally with customers.
2. Active Listening – Understand the customer's problem before responding.
3. Explicit Communication – Provide simple, accurate, and easy-to-understand information.
4. Problem Solving – Identify issues and provide suitable solutions quickly.
5. Product/Service Knowledge – Understand the company's products, services, policies, and processes.
6. Patience & Empathy – Stay calm and show understanding, especially with upset customers.
7. Complaint Management – Handle complaints professionally and try to resolve them at the first interaction.
8. Call/Chat Etiquette – Follow proper greeting, verification, conversation, and closing procedures.
9. Documentation – Record customer interactions, complaints, and resolutions accurately in CRM systems.
10. Target & Quality Focus – Maintain productivity, customer satisfaction, quality scores, and required performance targets.
📌 Email Chat & Customer Support Executive (Navi Mumbai)
🏢 PhonePe
📍 Navi Mumbai