TELECALLER – CARYANAMS

Company: Caryanams – India’s Trusted Car Marketplace

Department: Telecalling / Sales

Job Type: Full-Time

Location: Ahmedabad, Gujarat

Experience: 0–3 Years

Salary: As per experience and interview

Industry: Automobile / Automotive Marketplace

About CaryanamsCaryanams is an online automobile marketplace connecting customers, dealers and automotive service providers through a trusted digital platform.

Our services include Buy • Sell • Auction • Finance • Insurance • Service.

Job SummaryWe are looking for an enthusiastic and target-oriented Telecaller to join our team. The candidate will be responsible for calling customers/leads, understanding their requirements, generating qualified leads, scheduling appointments and maintaining regular follow-ups.

- Key ResponsibilitiesMake outbound calls to assigned leads and customers.
- Understand customer requirements, budget and vehicle preferences.
- Explain Caryanams products, services and processes clearly.
- Identify and qualify genuine prospects.
- Generate appointments and schedule customer interactions.
- Follow up with interested and pending leads regularly.
- Reconnect with old, inactive and missed leads.
- Confirm appointments and reduce appointment no-shows.
- Maintain accurate lead information and call remarks in CRM.
- Update lead status and next follow-up date after every interaction.
- Coordinate with the Sales/Operations team for lead conversion.
- Maintain daily calling and performance reports.
- Achieve assigned calling, qualification and appointment targets.
- Maintain professional communication and provide a positive customer experience.

Key Result Areas (KRA)1. Lead Calling





Achieve assigned daily calling and connectivity targets.

2. Lead Qualification

Identify genuine customer requirements and generate quality leads.

3. Appointment Generation

Convert interested prospects into valid appointments.

4. Follow-Up Management

Ensure timely and consistent follow-up of all assigned leads.

5. Lead Conversion

Support the Sales Team in moving leads from enquiry to visit, valuation and deal stage.

6. CRM Management

Maintain 100% accurate lead status, remarks and follow-up information.

7. Customer Experience

Communicate professionally and handle customer queries effectively.

- Performance IndicatorsDaily outbound calls
- Connected calls
- Qualified leads
- Appointments generated
- Follow-up completion
- Appointment/visit conversion
- Lead reactivation
- CRM accuracy
- Monthly target achievement
- Required SkillsGood verbal communication skills
- Hindi and Gujarati communication is preferred
- Basic English communication
- Good convincing and follow-up skills
- Target-oriented approach
- Customer-handling ability
- Basic computer/CRM knowledge
- Positive attitude and willingness to learn
- Who Can Apply?Freshers with good communication skills can apply.
- Candidates with 0–3 years of telecalling, telesales, customer service or automobile sales experience are preferred.
- Candidates who are comfortable working with daily targets and follow-ups are encouraged to apply.
- What We OfferGrowth opportunities
- Performance-based incentives
- Skilled working environment
- Learning and development opportunities
- Opportunity to work with a growing automobile marketplace

Join Caryanams and become part of a team building a trusted digital automobile marketplace.

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