Responsibilities :

- Act as a primary coordination point between customers, vendors, and relevant internal teams.
- Understand customer feedback, vendor concerns, service issues, and expectations from both sides.
- Conduct phone-based vendor coordination and maintain timely communication regarding service quality, customer concerns, discuss feedback, share updates, and follow up on pending actions.
- Facilitate structured discussions between customers and vendors to clarify facts and resolve concerns professionally.
- Review vendor performance, service quality, customer experience, and brand presentation to identify areas for improvement.
- Maintain professional relationships with vendors while ensuring customer concerns are handled fairly and promptly.
- Prepare reports, feedback summaries, issue trackers, and regular updates on vendor interactions and resolutions.





Requirements :

- 0–1 year of experience in operations, vendor support, customer coordination, relationship management, or a related area.
- Strong verbal and written communication skills, with the ability to speak confidently and professionally with vendors and customers over calls.
- Good listening, questioning, negotiation, and conflict-resolution abilities.
- Solid follow-up skills, attention to detail, and the ability to manage multiple conversations and tasks.
- Comfort with spreadsheets, email, documentation, call updates, and basic reporting tools.
- A proactive, patient, solution-oriented approach and willingness to learn are essential.

📌 Vendor Support Executive (Noida)
🏢 Arnav Media And Entertainment Private
📍 Noida