- Handle the end-to-end process from pickup to delivery for LTL truck shipments.
- Coordinate with operations and logistics teams to ensure timely pickup and delivery.
- Attend customer calls and respond to queries related to shipment status and issues.
- Manage and reply to customer emails and service requests.
- Maintain and update MIS reports related to shipments and customer requests.
- Track shipments and provide regular updates to customers.
- Support the sales Team / soft sales skills and handle customers
- Ready to soft sales, Inbound and outbound calls
- Resolve customer complaints and ensure a smooth service experience.
- Prepare MIS reports and send it to customers.
- Work on target-based achievements.