*TCS Hiring is Back* ?***

*Customer Service Associate – International Voice (Banking & Cards)* ?

?*Location: Goregaon malad - Mumbai (US Process)*

*Max sal 5.8 lpa*

? *Qualification*

* Graduate: 1–12 years BPO Voice experience

* HSC: 18 months–10 years BPO Voice experience

? *Shift* Rotational/Night shifts | 9-hour shift | 6 days/week & weekends if required

*Key Responsibilities*

✅ Handle customer queries efficiently

✅ Meet SLA, KPI, AHT, RSAT & Customer Experience targets

✅ Deliver excellent customer service

✅ Implement feedback and process updates

*Skills Required*

✔️ Excellent English communication

✔️ International Voice experience preferred (Freshers not eligible)

✔️ Team player with positive attitude

✔️ Adaptable to work in rotational/night shifts

*Interview Process*

HR → V&A; → OPS

*V&A; Exemption (Fast Track):"*

* BPO1: Graduate + 12 months experience → Direct OPS

* BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS

📌 Customer Service Associate (Mumbai)
🏢 Vrindax corporate solutions
📍 Mumbai