- Greet and assist walk-in customers professionally
- understand customer needs and suggest suitable tooling solutions ( standard or customs)
- Provide technical support and basic guidance
- Maintain Inventory visibility and suggest alternatives when stock is low
- Prepare quotations, invoices and generate Sales orders in ERP or billing systems.
- Follow up with existing customers for repeat orders or tool replacement.
- Handle queries related to GST billing, pricing and tool specs.
- Communicate recent launches, offers and product updates.
- coordinate with internal team for delivery and stock status
SOFT SKILLS REQUIRED
- Customer-first approach
- Patience and active listening
- team coordination
- Time Management under walk-in pressure
- Problem solving on-the-go (Especially when customers need urgent alternatives)
ADDITONAL RESPONSIBILITIES
- Removal and placement of stock in racks as per the order and material received
- Reporting daily - walk-ins and counter sales.
- Collecting feedback from walk-in users and reporting them in data
- Helping identify potential leads for field sales or follow up by technical engineers
- Managing GST and related customer clarifications.