About Thalamus AI Thalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.

We work with enterprise customers across North America on high-stakes proposal and revenue workflows.

Why This Role Matters This is not a typical customer support internship. You’ll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.

You’ll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.

For someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.

What You'll Do Work with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoption
Join customer calls and help track requirements, action items and follow-ups
Understand how proposal and bid teams work and help customers configure Thalamus AI around their workflows
Help drive adoption across live RFP and proposal processes - not just feature usage
Support customers during important RFP and proposal cycles
Track customer usage, engagement and product feedback
Coordinate with Product and Engineering teams on customer requirements and issues
Help create onboarding material, customer documentation and success updates
Identify opportunities to improve customer experience and adoption
Gradually take ownership of customer initiatives as you ramp up

What We're Looking For Strong written and verbal communication skills
Comfortable communicating with enterprise customers in the US and Canada
Structured,



organized and strong at follow-through
Ability to understand customer workflows and business problems, not just software features
High ownership mindset — you take responsibility and close the loop
Comfortable working in a fast-moving early-stage SaaS environment
Willing and able to work hours aligned with North American customers
Able to work from our Koramangala, Bangalore office

Preferred Qualifications MBA students or recent MBA graduates preferred
Previous internship or work experience in Customer Success, Account Management, SaaS, enterprise sales, consulting or business operations
Prior experience working directly with US/ UK North American customers or stakeholders is strongly preferred
Previous Customer Success experience in SaaS or AI SaaS is a strong plus
Experience with RFPs, proposal writing, bid management, tenders or RFP response workflows is a strong plus
Exposure to mid-market or enterprise customers
Familiarity with tools such as HubSpot, Slack, Microsoft Teams, SharePoint or similar enterprise platforms

Why Join Thalamus AI Work directly with founders and the Customer Success team
Get real exposure to enterprise customers across the US and Canada
Learn how Customer Success works inside an early-stage AI SaaS company
Work closely with Product and Engineering, not in a silo
Take on meaningful customer-facing responsibility early
Fast learning and high ownership environment
Paid internship with a competitive stipend
Opportunity to convert into a full-time Customer Success role based on performance

Location / Work Model Koramangala, Bangalore
In-office / hybrid
Working hours aligned with US time zones
Please apply only if you are comfortable working US-aligned hours.

Equal Prospect Thalamus AI is an equal opportunity employer. We hire based on capability and potential — not background.
Learn more at https://thalamushq.ai/

📌 Customer Success Intern (Bengaluru)
🏢 Thalamus AI
📍 Bengaluru