Position : Assistance Coordinator (CSAT) Location : Mumbai Experience: 0.6-2 years Responsibilities & Desired Candidate Profile: • Deliver outstanding customer service and ensure a seamless customer experience. • Handle customer inquiries, concerns, and requests in a skilled and timely manner. • Collaborate with cross-functional teams to resolve customer issues and implement effective solutions. • Proactively engage with customers to gather feedback and identify areas for service improvement. • Monitor customer satisfaction levels and maintain accurate records of customer interactions. • Generate and share regular reports on customer satisfaction metrics and key performance indicators (KPIs). • Identify opportunities for process improvements to enhance customer satisfaction and retention.



• Build and maintain strong customer relationships through consistent and effective communication. Desired Candidate Profile: • Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer Support, or Customer Experience. • Freshers with excellent communication skills are encouraged to apply. • Strong verbal and written communication skills. • Excellent interpersonal and relationship-management abilities. • Strong problem-solving skills with attention to detail. • Ability to work independently and collaboratively within a team environment. • Customer-centric mindset with a positive and professional attitude.

📌 Assistance Coordinator (CSAT) (Maharashtra)
🏢 Trinity Technology Solutions
📍 Maharashtra