Responsibilities :

- Make timely outbound calls to leads and prospective customers to understand their wedding-planning requirements.
- Explain relevant wedding services clearly, answer questions, and guide customers towards suitable options on the platform.
- Follow up consistently with leads, maintain accurate call records, and update lead information in the support or CRM system.
- Respond to customer queries through phone, chat, email, and other approved support channels.
- Coordinate with internal teams when a customer request requires additional investigation or service support.
- Identify recurring customer concerns and share actionable feedback with the team.
- Maintain a polite, skilled, and helpful tone while meeting calling, follow-up, and service-quality expectations.

Requirements :





- Suitable for freshers and candidates with up to 1 year of experience in customer support, telecalling, lead calling, or a related role.
- Excellent English communication is mandatory, both verbal and written.
- Strong lead-calling, active listening, customer handling, interpersonal communication, and follow-up skills.
- Good problem-solving skills with the ability to understand customer needs and recommend relevant services.
- Basic computer proficiency, and the ability to learn CRM, calling, and customer-support tools.
- Reliable, patient, detail-oriented, target-conscious, and willing to work from the Jaipur office.

📌 Customer Support Executive (Jaipur)
🏢 Arnav Media And Entertainment Private
📍 Jaipur