ServiceNow BAU Lead (India)

ServiceNow BAU Lead (India)

18 Sep
|
TRIGENT SOFTWARE PRIVATE
|
India

18 Sep

TRIGENT SOFTWARE PRIVATE

India

Lead Service Now Platform (ITSM, CSM, ITOM, DPR and EC)

Lead BAU team and small enhancements (good to have architect knowledge)

Min 5-6+ years of experience of maintaining platform and leading BAU team.

Work closely with Product Owner and Scrum Master for PI planning

Connect with TME stakeholders for upcoming enhancement requests

Responsible for platform upgrade, weekly release, business communication if any major incident and scheduled outages

Instance cloning, patch upgrade, yearly platform upgrade etc.

Responsible to maintain SLAs i.e. Incident, Tasks, Change Requests, Release etc.

Positive communication skill and problem-solving skills

Interaction with Servicenow Vendor and Architect.

Responsible for continuous improvement in platform

Mentor of BAU team members

📌 ServiceNow BAU Lead (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India

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