Job Description

Function Summary:

The Phone Pe Customer Experience Operations team is focused on addressing problems that
our customers encounter while using Phone Pe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role & Responsibilities:

● Act with integrity & think customer-first in every interaction
● Handle Phone Pe account and transaction related queries
● Ability to flex between phone & data channels
● Follow specified process guidelines to bring about resolution
● Build customer trust through their interaction
● Ability to meet hourly & daily productivity goals
● Leverage internal processes and resources to drive resolution
● Escalate appropriately taking support from relevant teams to resolve customer
issues ● Recommend process improvements
● Engage & Educate customers so they’re able to leverage Phone Pe to the fullest

Qualifications

● Have excellent written and verbal communications
● Have good learnability
● Be an active listener and deal well with objection
● Have strong customer orientation and ability to adapt/respond to different scenarios.
● Be a team player, flexible and open to feedback
● Ability to multitask, prioritize, and manage time effectively
● Should be able to speak in English and Hindi




● Graduation (10+2+3) is Mandatory
● Multilingual skills (spoken + written) in South Indian languages are preferred

Additional Information

Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Perks - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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📌 Customer experience specialist - MHD (Bengaluru)
🏢 Phonepe
📍 Bengaluru