Job Description:

RB - Collection:Zonal Collections Head - Unsecured Products
INTERNAL USAGE:
No. of Vacancies: Reports to: National Collections Manager
Is a Team leader? Y Team Size:
Grade: SM/AVP
Business: Retail Lending Department:� Unsecured Collections Sub-Department: Credit Cards & GL
Location:
About Retail Lending >

The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank.
About the Role

Why does the role exist?

What is its contribution towards the organization?

What is the size of the operation the position manages and supports?
Key Responsibilities

� List the strategic/ planning aspects of the role (if any)

� List the functional duties/ responsibilities that are executed and their result (non-numeric)

� List the managerial responsibilities of the job holder

o List the administrative responsibilities of the Job holder

o List any team responsibilities and what are the results expected

� List the stakeholder interactions involved

o List the liaising activities with other teams (internal or external) to achieve results

� List the audit/ compliance related activities

� List the reporting/ MIS responsibilities

(Start each sentence with an action verb)
Qualifications

Optimal qualification for success on the job is:

� Education (formal degrees, certifications)

� Experience (No. of years, relevant fields)

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

� Knowledge





(e.g Knowledge of risks involved in dealing FX and derivatives with banks and Financial Institutions

Knowledge of relevant IT systems including NDS, Finacle etc

Knowledge of pricing financial products with respect to Forex and Derivatives.)

� Skills

(e.g Positive communication (both verbal & written) and inter-personal skills

���� Strong Excel and database manipulation skills, financial and statistical analysis skills)

� Abilities

(e.g Ability to work effectively across functions and demonstrated ability to coach and mentor others

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to prioritize and make decisions in a fast-paced environment

Ability to work as a part of team and contribute towards team goals

Ability to manage multiple tasks/projects and deadlines simultaneously

Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts)

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 RO:Service Recovery - Team Member (Mumbai)
🏢 Axis Bank
📍 Mumbai