Details:

- Minimum 10 years of IT experience with strong specialization in Mobile Device Management (MDM).
- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune, MobileIron, and Citrix XenMobile.
- Strong understanding of MDM, MAM, MCM, and MEM concepts.
- Experience in enterprise mobility deployment, administration, troubleshooting, and support.
- Experience leading MDM teams, managing service delivery, SLAs, incident management, and customer escalations.
- Ability to coordinate with customers, PMOs, Presales, and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.

- Must and Mandatory

- Own day-to-day operations and performance of Workspace1.
- Lead, coach, and manage the WS1 team.
- Drive achievement of operational, service, quality, and productivity KPIs.
- Manage workforce planning, scheduling, capacity, and resource utilization.
- Monitor SLAs, identify performance gaps, and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards, MIS, and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies, controls, and applicable standards.

#L1-MS2#L1-Onsite
Details:

- Minimum 10 years of IT experience with solid specialization in Mobile Device Management (MDM).




- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune, MobileIron, and Citrix XenMobile.
- Strong understanding of MDM, MAM, MCM, and MEM concepts.
- Experience in enterprise mobility deployment, administration, troubleshooting, and support.
- Experience leading MDM teams, managing service delivery, SLAs, incident management, and customer escalations.
- Ability to coordinate with customers, PMOs, Presales, and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.

- Must and Mandatory

- Own day-to-day operations and performance of Workspace1.
- Lead, coach, and manage the WS1 team.
- Drive achievement of operational, service, quality, and productivity KPIs.
- Manage workforce planning, scheduling, capacity, and resource utilization.
- Monitor SLAs, identify performance gaps, and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards, MIS, and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies, controls, and applicable standard
- Operations/program management
- KPI and SLA management
- Stakeholder management
- Data analysis and reporting
- Problem-solving and decision-making
- Process improvement
- Strong communication and presentation skills
- MS Excel / PowerPoint; relevant workflow or CRM tools

#L1-MS2#L1-Onsite

📌 Lead Ominissa Workspace Admin (Hyderabad)
🏢 Stefanini Group
📍 Hyderabad