About Thalamus AIThalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.We work with enterprise customers across North America on high-stakes proposal and revenue workflows.Why This Role MattersThis is not a typical customer support internship. You’ll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.You’ll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.For someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.What You'll DoWork with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoptionJoin customer calls and help track requirements, action items and follow-upsUnderstand how proposal and bid teams work and help customers configure Thalamus AI around their workflowsHelp drive adoption across live RFP and proposal processes - not just feature usageSupport customers during important RFP and proposal cyclesTrack customer usage, engagement and product feedbackCoordinate with Product and Engineering teams on customer requirements and issuesHelp create onboarding material, customer documentation and success updatesIdentify opportunities to improve customer experience and adoptionGradually take ownership of customer initiatives as you ramp upWhat We're Looking ForStrong written and verbal communication skillsComfortable communicating with enterprise customers in the US and CanadaStructured,



organized and strong at follow-throughAbility to understand customer workflows and business problems, not just software featuresHigh ownership mindset — you take responsibility and close the loopComfortable working in a fast-moving early-stage SaaS environmentWilling and able to work hours aligned with North American customersAble to work from our Koramangala, Bangalore officePreferred QualificationsMBA students or recent MBA graduates preferredPrevious internship or work experience in Customer Success, Account Management, SaaS, enterprise sales, consulting or business operationsPrior experience working directly with US/ UK North American customers or stakeholders is strongly preferredPrevious Customer Success experience in SaaS or AI SaaS is a strong plusExperience with RFPs, proposal writing, bid management, tenders or RFP response workflows is a robust plusExposure to mid-market or enterprise customersFamiliarity with tools such as HubSpot, Slack, Microsoft Teams, SharePoint or similar enterprise platformsWhy Join Thalamus AIWork directly with founders and the Customer Success teamGet real exposure to enterprise customers across the US and CanadaLearn how Customer Success works inside an early-stage AI SaaS companyWork closely with Product and Engineering, not in a siloTake on meaningful customer-facing responsibility earlyFast learning and high ownership environmentPaid internship with a competitive stipendOpportunity to convert into a full-time Customer Success role based on performanceLocation / Work ModelKoramangala, BangaloreIn-office / hybridWorking hours aligned with US time zonesPlease apply only if you are comfortable working US-aligned hours.Equal OpportunityThalamus AI is an equal opportunity employer. We hire based on capability and potential — not background.Learn more at https://thalamushq.Ai/

📌 Customer Success Intern (Bengaluru)
🏢 Thalamus AI
📍 Bengaluru